1. Acceptance of Terms
By using the Phone Link Wireless website or enrolling in Phone Link Wireless service, you agree to these Terms of Service. If you do not agree, please do not use our website or services.
2. Eligibility for Lifeline Service
Lifeline service is available only to consumers who meet federal and, where applicable, state eligibility requirements. Only one Lifeline benefit is permitted per household. Providing false information to obtain Lifeline benefits is a violation of federal law and may result in criminal penalties, civil liability, and/or debarment from the program.
3. Service Terms & Availability
Service plans, allowances, coverage, and device availability are described on our Plans page and are subject to change.
Service availability depends on eligibility, California LifeLine program requirements, network availability, compatible equipment, geographic location and the applicable Phone Link Wireless offer.
Coverage, speeds and service quality may vary based on location, network conditions, device capabilities, congestion, terrain, buildings and other factors. Phone Link Wireless does not guarantee uninterrupted or error-free service.
4. Fair Use & Network Management
Phone Link Wireless’s services are intended for normal personal use consistent with the applicable plan and program requirements.
Service performance may vary because of network congestion, coverage, device capabilities, network management practices and other technical conditions.
Phone Link Wireless may take reasonable measures to protect network performance, prevent abuse, address fraudulent activity and maintain reliable service. Any plan-specific network-management limits or restrictions will be disclosed in the applicable plan terms.
5. Devices & Device Ownership
Device ownership, title and any restrictions applicable to a device provided through Phone Link Wireless depend on the applicable offer and device terms provided to the customer.
Customers are responsible for using devices in accordance with applicable laws, manufacturer requirements and Phone Link Wireless service terms. Device availability, model, color, storage capacity and specifications may vary.
6. Acceptable Use
Customers may not use Phone Link Wireless websites, services or systems for unlawful, fraudulent, abusive or unauthorized activities. Prohibited activities include:
- Fraudulent applications
- Providing false information
- Unauthorized access to systems or accounts
- Malware or malicious software
- Attempts to disrupt networks
- Spam or abusive communications
- Harassment
- Infringement of intellectual property rights
- Activities that interfere with other customers’ use of services
- Circumvention of security controls
- Any activity prohibited by applicable law
Phone Link Wireless may restrict or suspend access where reasonably necessary to protect customers, systems, networks or the integrity of the service, subject to applicable law and program rules.
7. Account Responsibilities
You are responsible for maintaining accurate account information, completing required annual recertification, and notifying us of changes in eligibility status.
8. Termination
We may suspend or terminate service for non-compliance with program rules, failure to recertify, fraud, violation of the Acceptable Use terms above, or as required by the FCC, USAC, or the California LifeLine program.
9. Limitation of Liability
To the extent permitted by applicable law, Phone Link Wireless is not responsible for losses caused by circumstances outside its reasonable control, including network outages, interruptions caused by third-party networks or providers, equipment failures, severe weather, natural disasters, government actions or other events beyond reasonable control.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
10. Governing Law
These Terms are governed by the laws of California, without regard to conflict of law principles.
11. Changes to These Terms
We may revise these Terms from time to time. Continued use of our service after changes are posted constitutes acceptance of the revised Terms.
12. Contact Us
Questions about these Terms can be directed to support@phonelinkwireless.com.