1. Information We Collect
When you check your eligibility, apply for service, use our website, or contact us, we may collect the following categories of information:
- Name
- Address
- Email address
- Telephone number
- Account information
- Service information
- Application information
- Eligibility information (such as income or program participation documentation)
- Device information
- Communications with customer support
- Information submitted through forms
- Website usage information
- IP address
- Browser and device information
- Cookies and similar technologies
This information may be collected directly from you, automatically through website technologies, or from service and program partners where permitted and necessary.
2. How We Use Your Information
Phone Link Wireless may use personal information to:
- Process applications and service requests
- Determine or assist with eligibility
- Provide wireless services
- Activate and manage accounts
- Provide customer support
- Communicate with customers
- Deliver requested devices or services
- Maintain website functionality
- Improve services and website performance
- Prevent fraud and abuse
- Maintain records
- Comply with legal and regulatory requirements
- Protect the rights, property and safety of customers and the company
3. Sharing of Information
Phone Link Wireless may disclose personal information to service providers, vendors, technology providers, telecommunications partners and other parties when reasonably necessary to provide requested services, operate the website, process applications, provide customer support, maintain systems, prevent fraud, or comply with legal requirements.
Phone Link Wireless does not disclose personal information except as described in this Privacy Policy, as directed by the customer, or as permitted or required by applicable law. Phone Link Wireless does not sell personal information.
4. Data Security
Phone Link Wireless uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, alteration or disclosure.
Security measures may include access controls, account protections, monitoring and other safeguards appropriate to the nature of the information and the services provided.
No method of transmitting or storing information can be guaranteed to be completely secure. Customers should also take reasonable steps to protect account credentials and other sensitive information.
5. Your Rights and Choices
You may request access to, correction of, or deletion of certain personal information we hold about you, subject to our recordkeeping obligations under Lifeline program rules. See Section 7, California Privacy Rights, below for additional rights that may apply to California residents.
6. Data Retention
Phone Link Wireless retains personal information for as long as reasonably necessary to provide services, process requests, maintain business and service records, comply with legal and regulatory obligations, resolve disputes, prevent fraud and abuse, and enforce applicable agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
7. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act (CCPA), as amended, depending on whether and how the law applies to Phone Link Wireless.
Where applicable, California residents may have rights to:
- Know what personal information is collected and how it is used
- Request deletion of personal information, subject to legal exceptions
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information where applicable
- Limit certain uses or disclosures of sensitive personal information where applicable
- Receive equal treatment for exercising applicable privacy rights
These rights and applicable exceptions are governed by California law. Phone Link Wireless does not sell or share personal information as those terms are defined under the CCPA, unless that business practice is separately confirmed and disclosed.
Requests can be submitted by email at support@phonelinkwireless.com or by phone at +1 (206) 335-7156. Phone Link Wireless may need to verify the identity of the person making a privacy request before completing the request.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.
10. Contact Us
If you have questions about this Privacy Policy, contact us at support@phonelinkwireless.com or 6958 Costello Ave, Van Nuys, CA 91405, USA.