Whether you received a new device or are bringing your own, activating your service is usually a quick process. Here's a general walkthrough of how SIM and eSIM activation works.

Physical SIM Activation

A SIM (Subscriber Identity Module) card is a small chip that identifies your device on a wireless network. To activate with a physical SIM:

  1. Power off your device before inserting or removing a SIM card.
  2. Insert the SIM card into the SIM tray using the correct orientation (usually shown on the tray or packaging).
  3. Power your device back on and connect to Wi-Fi if prompted.
  4. Follow any on-screen or online activation steps, which may include entering your account or enrollment details.
  5. Restart your device once activation is confirmed, and test with a call or text message.

eSIM Activation

An eSIM is a digital SIM profile built into supported devices, eliminating the need for a physical card. To activate an eSIM:

  1. Confirm your device supports eSIM technology.
  2. Connect to a stable Wi-Fi network.
  3. Go to your device's cellular or mobile network settings and choose to add a new eSIM plan.
  4. Scan the QR code provided during enrollment, or enter the activation details manually if a QR code isn't available.
  5. Follow the prompts to complete setup, then test your connection with a call or text.
Exact activation steps can vary slightly by device manufacturer and operating system version. If you run into trouble, our support team can walk you through device-specific steps.

Troubleshooting Tips

  • Double-check that your device is unlocked and compatible with our network before activating.
  • Make sure your device software is up to date.
  • Restart your device after activation if service doesn't appear right away.
  • Confirm you're in an area with adequate coverage.

Related Reading